5 Things Your Social Media Agency Isn't Telling You

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According to eMarketer, Social media ad spends will reach $37.7 billion worldwide in 2020. That’s more than double the $15.6 billion that was spent in 2016. Suffice it to say that social is still growing and is showing few signs of slowing down. But with that growth comes a glut of self-proclaimed experts or, heaven forbid, ‘gurus.’ How do you avoid putting the keys to your castle in the hands of an idiot? Take a look at what they’re not saying.

1.     The number of fans/followers you have doesn’t matter. Once upon a time, you could post an adorable cat meme to your social pages and watch the engagement pour in from your legions of fans. Today, not so much. Having a bunch of fans/followers is now akin to having a bunch of friends who never hangout with you. Organic reach now hovers around 1-2% for most brands across channels (meaning 98-99% of your fans never see your content). There are exceptions, including publishers (think The New York Times or The Onion) and celebrities (think DJ Khaled or any Kardashian). But if you’re a business with a product to sell, odds are you might still be spending a lot of time and money on acquiring fans who will never see what you post. And yes, that now includes Instagram.

2.     Twitter is useless. Twitter stock once sold for $69 per share; today it sells for $40 - and was once as miserable as $15. On the flipside, Facebook once traded for $18 per share (in 2012) and now trades for $184. Why? Because Twitter sucks if you’re trying to grow a business on it. Their ads are more expensive than their social counterparts (and less capable), the platform is less used and less engaging, and the volume of content is so abundant and disorganized that even if you did post something spectacular, chances are no one saw it.

3.     90% of purchases via social (FB) come from users who never click an ad. Facebook released a conversion lift test in 2015 that was designed to show the true impact of ads run on the platform, beyond what could be tracked by clicks. What they found was that users who saw ads from brands in markets where no other media was running were still buying things from the brand, even though 90% never clicked on the ads they saw. The takeaway? Don’t judge the success of your ads based on clicks alone – look at the bigger picture, and evaluate your media holistically instead of in a vacuum.

4.     Your business probably doesn’t belong on Tik Tok, Tumblr, Twitter or even Pinterest. Not every shiny new social toy is right for your brand. This tends to plague many businesses who have an inferiority complex about their ability to market their business. Instead of being a master at one or two social channels, they spread themselves across several and instead fail at all of them. Look long and hard at what your business does, and who it sells to. And select your social channels accordingly.

5.     If you’re posting every day, you’re posting too much. The reality is that most businesses don’t have that much to say, and that’s okay. Brands were posting across channels nearly once per day or more a couple of years ago, but as of late, we have actually seen brands posting less often, but with higher quality. This has helped per-post organic performance, but it’s also a reaction to social becoming almost exclusively a pay-to-play space for brands (if you want to be seen, you need to run ads). Specifically, that means a brand could theoretically only post once or twice per week, but be far more impactful than any brand posting on a daily basis because their ad budget allows them to go beyond their own pool of fans, and at scale. So, less is more.

Agree or disagree? Leave your comments. And if you’re interested in talking more, email me directly at david@dbpluspartners.com. Thanks for reading!

Your Ads Fail Because Your Ideas Suck

Everything that’s old is new again. At least in advertising it is.

David Ogilvy, the now-deceased man hailed as “The Father of Advertising,” once famously said “the consumer isn’t a moron. She’s your wife.”

Those insights are more true than ever today. Even amidst a growing obsession with ad tech – programmatic buying, beacon technology, virtual reality and augmented reality and so on.

Sure, these advances have made advertisers more agile and capable. But the best tech in the world isn’t worth a damn if the message falls flat. And in a cluttered competitive ad space, it often does.

Think about the last time you remembered an ad, like really remembered an ad. The type of video or image that made you say “wow” or “ROFLMAO.”

Now think about where you saw it.

If you’re not sure, or only kind of sure, you’re not alone. Consumer ad recall is ubiquitously about the ad itself, and almost never about the medium.

Here’s the lesson – no matter the tech, a great ad campaign should never put methods before messages. The idea should lead; the medium should follow.

Transcendent ideas have always been at the center of advertising. They still are.


Decoded: The True Meaning of 10 Advertising Buzz Words

By David Berry: Ad agencies and advertising people have a way of sounding really smart without saying much that could be considered substantive. I know this because a fair amount of my career was predicated on doing so.

David Berry, 2015: “What I think we’re seeing is a move toward more original, native content being distributed across channels, but in a hypertargeted way. And the superdata we have allows us to do that effectively.”

David Berry, 2015, translated: “Advertisers figured out that people want to see stuff that they like, and less stuff that they don’t like.”

The translated version is a lot easier to understand, but a lot less impressive-sounding, right? Well, here are 10 buzz words that are still being overused – and aren’t that impressive either.

1.     Data-Driven Content: Free data that’s built into Facebook and Google, etc. tell us the age groups of our audience and a little bit about what they like to look at. So if we see that they like cat memes and not dog memes, we make more cat memes.

2.     Influencer Marketing: People know that businesses want you to buy their stuff, which is why people usually tune-out the businesses. So we hire really cool people to sell our products for us, because you like them better than you like us. (Also see: Brand ambassadors)

3.     Storytelling: Storytelling. But usually about a product that’s for sale.

4.     Native Advertising: Ever seen recommended articles on Buzzfeed, but they just happen to be promoted by a brand? Native advertising. People tend to like it more than obnoxious banner ads.

5.     Hashtag Mining: Just finding out the hashtags people use most when they post stuff. Like if I post a picture of myself boxing, I would go find out that people use #boxing #mma #ufc a lot when they post pictures of boxing, too.

6.     Disruptive: This is an obnoxious way of saying ‘game changing,’ which is an obnoxious way of saying ‘nerdy stuff that might eventually catch on.’ Don’t get me wrong, disruptive technology or ideas do change the world. But most of the time you hear the word ‘disruptive’ being used to describe it, it’s not actually true.

7.     Hyperlocal: Basically, it’s advertising that’s based on where you are. The easiest way to tell that is usually through your mobile phone, and yes, brands can track your location because you willfully provide it to them. You know, so you can find a hottie within walking distance on Tinder.

8.     Integrated Marketing: This one isn’t as buzzy as it used to be, but it’s a fancy way of saying “we’re putting similar ads and information in a lot of places.” This is a good thing for advertisers and consumers. Once upon a time, there was TV, newspapers and radio. Now, there are those things plus computers, smart phones, Fitbits, running shoes, etc. That means that integrated marketing is designed to go where the people go.

9.     Millenials: Anyone younger than the advertising executive telling you about them. No hard data exists on this group, but generally speaking, Millenials are an extremely diverse group of consumers who were probably born between 1980 and the mid 1990s. Millenials are important because they were the first truly tech-savvy generation, and now they’re starting to have some real buying power. Which is why advertisers are always touting the importance of ‘capturing the millennial audience.’

10.  Clickbait: We all know what this is and unfortunately we’ve all fallen for it. The headlines that are the equivalent of a chocolate cake when you’ve been on a diet. “His girlfriend got cat-called by his best friend and you won’t believe what happens next!” 100% of the time, clickbait is designed to get you to click on something that sounds amazing and invariably is not.

Did this help you make sense of all the noise? Do you have any buzzwords that you’d add to the list? Share them below.

5 Things Your Marketing Team Should Do Before 2017

By David Berry: Lost among the memes and mockery of the 2016 Presidential Election is the reminder that Q4 is finally upon us! For most businesses, this is a time of professional reflection; a look at where the business has been and - just as importantly - what that means for where the business is going. What is your marketing team doing to get ready for 2017? Well, here's a good place for them to start.

  1. Look at What You've Done. Bonus points will be awarded if you set up benchmarks for performance at the start of 2016. If you did, then measuring success becomes a true exercise in measurement, and far less of a guessing game. Unfortunately, here's how a lot of small to mid-sized businesses go about their marketing: Let's do what we did last year, if sales didn't go down, let's do that again. Instead, use available data to identify what worked and didn't (Facebook analytics, email open rates, sales data, etc.) and make the best judgments you can.

  2. Evaluate What the Competition Are Doing: Every business has competition, including yours. And while it would be difficult to really see what's driving their wins/losses, you can still get some insight by paying attention and doing some research. Subscribe to their emails. Follow them on social media. Google them. Find them and see what they're doing and try to get a sense of what's working and what isn't working. Blogs, podcasts, emails, social media, etc. are all things you can see for free to gain insight.

  3. Evaluate What the World is Doing: Did you know that digital advertising spends will surpass TV this year? TV is indeed a major player, but the new money in advertising isn't going to TV; it's going to mobile (text, social), digital (display, retargeting) and social (Facebook, Pinterest, etc.). And it's definitely not going to print.

  4. You Need a Plan to Stick To: What are the themes that you'll focus on each month in social media, email, retargeting, SEM, events, etc.? Get specific. Build out a communications calendar that lays out the themes for your communication and considers multiple touchpoints, along with increasing/decreasing frequency depending on the business's needs and priorities. Then stick with it. Marketing isn't a light switch; you can't just turn it on and expect it to work. It takes time and consistency, and that only comes with good planning. For extra help, take a look at this great article from Forbes.

  5. Measure Your Wins/Losses and Adjust Accordingly: If you can find a way to map your monthly sales over your monthly advertising expenses and identify correlations, you may be able to identify which marketing efforts are working and when. Furthermore, if you're invested in digital marketing (social media, email marketing, display campaigns, etc.), then it's actually very easy to measure success, right down to leads and revenue. If you don't measure, you have no ground to stand on when justifying your plan, or criticizing anyone else's.

And when in doubt, hire some pros. Yes, of course business' like mine benefit from it if you do, but the reality is that you have a business to run. You shouldn't be running all of the marketing decision making at the same time. I talk a bit more about that on this video below with Arturo Arca from Pragmatique Legal. Any questions? Email me at david@dbpluspartners.com. 

Long Term Goals, Short Term Amnesia

By David Berry: I have had a persistent problem for most of my adult life, personally and professionally. I’m willing to bet you’ve had the same issue.

And it’s this – I’m always working for the bigger picture but getting bogged down in the smaller stuff along the way. Case in point. On April 19, when I started DB + Partners, I told myself to plan for 90 days of hell. The long term goal was to define myself as a business consultant who happens to be a marketer. I wanted to become a trusted, go-to resource with high-end solutions without fluffy overhead costs.

I expected to rack up some debt. I knew I’d struggle to find clients, to define myself in a cluttered space and afford the things I knew I needed, like a website, a new laptop and ya know, food.

Well, I’m at day 75 out of 90; two-and-a-half months into my business. I have this basic website, I have a new laptop, I’ve accrued no debt and I have clients I’m proud of. The long term goal is the same and I’m making progress toward it.

Success, right?! Wrong.

I spend more time lamenting what I haven’t achieved than what I have.

Second-guessing the day-to-day decisions I make (if I’m doing client work, I’m not growing the business. But if I’m not doing client work, I don’t have a business). I have FOMO with regard to the fun/exciting things I could be doing at a ‘big ad agency’. And I always wonder how I could be doing all of this, but faster.

My clients fall into the same traps. And because of who I am, and how I’m built, I understand them. Particularly because it’s me who they’ve chosen to invest their money with. They’re spending their hard earned dollars on something that needs to pay off. They’re exposed and vulnerable as a result.

And this is exactly where so many of us develop short-term amnesia. When we’re vulnerable (financially, professionally, emotionally, etc.), we tend to forget the bigger picture. We instead focus on short term pain and discomfort. If it hurts us and we’re uncomfortable, we second guess our decisions. Or fear that progress is not happening fast enough.

In those moments, we need to pause, step backward and look at the bigger picture. And go through this exercise.

  • Ask yourself – is what I’m doing in line with my bigger vision?

  • Am I being realistic with my expectations for where I am?

  • Are these fears/concerns going to matter in 10 minutes, 10 days or 10 weeks?

Often times, you’ll find yourself a lot farther along than you expected after asking these questions. Which is why it’s also important to document and track your progress.

If you’re chasing a year-long goal, then you need to be realistic and tangible in tracking efforts along the way. Mark off 90, 180, 270 and 360 day benchmarks. A year-long goal won’t be achieved in 90 days, but several other things will. Keep yourself honest.

And you’ll find that you’re doing just fine.

Sassy Brands on Social = Successful

By David Berry: 2017 kicked off with a bang and a botched Mariah Carey performance, just the way the universe prescribed. But it only took a couple of days for the first social media #win to show up, courtesy of Wendy's.

In case you missed it, check out this exchange between a would-be troll and a far more adept social media manager at the helm of the brand's Twitter account.

Roasted! Admittedly, the brand has been on a roll since its public thrashing of its troll. And, the public (and the industry) have been heaping praise on the brand for the past couple of days. But to call a spade a spade, what Wendy's is up to isn't anything new. That's not to downplay their hot streak.

David Ogilvy once said 'The best ideas come as jokes. Make your thinking as funny as possible.'

In that regard, this notion of humor to generate buzz (or sell burgers) is business as usual. Yet somehow, when it happens, the ad world and the general population alike celebrate these brands as progressive thinkers. But are they really?

Old Spice and Taco Bell in particular have reinvented their brands over the past decade with a great deal of success by being funny and, dare we say it, 'sassy.' When you think of Old Spice, you think of Isaiah Mustafa saying "I'm on a horse!" and laughing. When you think of Taco Bell, you probably think of their witty social persona, and them randomly sending Taco Bell-themed goods to their raving fans.

The point is this - when you really break it down, advertising (or social media, or whatever) isn't all that hard. And Wendy's is once again discovering it and simultaneously revealing it.

1. Know your audience. And 2. Find a fun, compelling angle to engage them.

No amount of fancy research or ad tech will ever change that truth.


Recycling: Good for the Environment - And Your Content

Recycle. Like I just did with this free stock photo from Pixabay.com.

Recycle. Like I just did with this free stock photo from Pixabay.com.

By David Berry: What is a business to do when they're listening to every marketing expert around tell them that 'content is king,' but they don't have the resources worthy of a kingship? Recycle.

No, I'm not talking about your cans and bottles (but that's a good idea, too). I'm talking about recycling old content.

Think that feels 'cheap'? It's not. And it's actually more common than you think. According to Digiday: 

The Atlantic, which uses archival material on both the print and digital sides of its business, now generates more than a quarter of its traffic every month from older content. At publications like Business Insider, the figure is even higher, and for lifestyle-focused publications like Refinery29 it’s higher still: 35 percent, and growing, the company said.
— Digiday.com

The rationale makes sense too. For three reasons.

  1. It uses fewer resources. You already created the content; you're just driving people back to it. Less is more.

  2. Message frequency = message penetration. This is how old TV advertising budgets were built; they knew they needed to deliver the message multiple times for it to really get noticed. When that happens, you get top of mind brand awareness, and that pays dividends when it comes to generating repeat traffic - particularly for ecom brands.

  3. It's easier to plan. As Neha Gandhi, Refinery29’s svp of content strategy and innovation, said, “Betting exclusively on the news cycle is far too volatile a game to play, if you’re looking to drive sustained growth and loyalty.” Find evergreen themes, and build on those.

Here are a few tips to get you started on an evergreen content strategy:

  1. Develop content categories. Let's say you run a grocery store chain. Regardless of time of year, target users of a grocery store will always have an interest in food/ingredients, the in-store experience, recipes and finished products/dishes, how the foods bring value to an every day lifestyle, and so on. When creating evergreen content, make sure you have these pillars established. It'll ensure that your content is always relevant, and always on brand.

  2. Use it everywhere. Facebook, Twitter, Instagram, Pinterest and any other pertinent social media channels. Plug it in your email content, your corporate blog, and at retail store level, as appropriate.

  3. Then, use it again. If you're worried about users thinking you're selling it off as 'new' content two or three months after you first used it, be up front about it. Say 'In case you missed it!' (ICYMI), or 'From the archives.' This keeps you transparent, and allows you to gain extra traffic and engagement on content that otherwise would sit in solitude.

Have any tips of your own? Leave them in the comments. And don't forget to subscribe to our emails for more tips that we'll send directly to your inbox.

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A Quick Lesson in Facebook Retargeting: The Most Powerful Advertising Tool in Social Media

By David Berry: This blog has become an outlet for broad level insights for marketers, as well as business owners looking to gain a few tips that might inspire new ideas. But today we're going to get into some nuts and bolts - and you'll walk away with some tangible tips that you can implement to create social media ads that do more than get a few new fans.

Today's blog centers around retargeting. If this is the first time hearing this term, I'll try to make it simple for you. Retargeting takes users who have been to your website or app and, based on what they did or didn't do there, hits them with additional messaging to encourage purchase or action.

The rationale for 'why' is quite simple - according to AdRoll, only 2% of shoppers convert (buy something) on their first visit to an online store.

Retargeting focuses on the 98% who don't buy something the first time.

It's easy to understand why retargeting is so valuable to marketers. Billions of dollars are spent every year by businesses in hopes of finding the right people to buy their stuff. Most of it is wasted on people who don't care or never even notice.

Retargeting only focuses on the people who have done something that shows they are interested in what you're selling. That means they've visited your website, added something to a shopping cart, searched for products, entered payment information and so on. 

And as a marketer, that means spending money on people who might actually buy.

Here's a real-life example from a client of mine:

Let me explain what you're looking at. These are two campaigns that I ran side by side for a client last month. The campaign labeled 'FB Website Clicks (Groupon)' was a group that utilized targeting insights from a Groupon campaign and generated a 1.71% CTR rate - not bad. (Many brands will see website click ads with CTRs of under 1.0%).

The campaign above it, 'Retargeting/Conversions,' however, had a CTR of 7.84%, or more than 4X stronger than the other campaign. Plus, it led to 205 users going to my client's website and actually adding one of their products to their shopping cart. And in this reporting window (10 days), they generated 4 attributable sales - it is possible, or even likely, that these users made purchases that were not as easily attributable, as well. 

And again, the rationale for why this works is simple - these users already showed you they were interested. You're just doing them the favor of following up with them to remind them. And in due time, if they're truly interested, they will buy from you.

That's your mini crash course. But now, how do you go about making this work for your business?

Facebook thankfully makes it easy(ish). If you're not too savvy with implementing code on your own website, you may want the help of a developer. Don't worry, once upon a time, I didn't know how to do this either. Plus for most strong developers, installing this snippet of code (and some of its extensions, aka 'Custom Events') to your website is a pretty quick task.

Facebook actually gives you all of the tools you need in order to create the code and it provides a step by step guide for installation, too. You can view that information here.

Don't get me wrong, there is still plenty of work involved with creating good ads, adding in layers of targeting and testing, testing and testing again to see which ones actually drive sales. But the reality is that in the realm of 'sophisticated marketing,' this is an attainable skill set to learn. And the value of taking the time to do so could truly change the financial outlook of your business.


Why Good Marketers Are Good Lovers

By David Berry: Valentine's Day is less than a month away, so I've got romance on my mind. My girlfriend will be happy to read that. But all the thoughts of chocolate and delicious meals (let's be honest, that's every day) reminded me of my favorite analogy.

And that is to compare good marketing to being a good lover. Before I explain, let's all share in the romance of a good Keith Sweat music video.

Okay, now that we've got that out of our system, let's get to it. Far too many brands miss the love lesson altogether. They think, "well, I have this great thing/service to sell, and if I just tell people about it, they'll want to buy it."

Invariably, it doesn't work. It turns into a few weeks of consistent social media efforts and very little ROI, then complete abandonment. Or a handful of emails or blog posts, minimal response, then the complaint that "ugh, this stuff just doesn't work."

Anytime I engage a business owner in this conversation, I ask them, "Well, if you gave up so quickly in your love life, would you have ever gotten married?"

The response is always the same - a smile and a chuckle. But that's exactly where we should be looking for our lessons as marketers. Any successful relationship involves a consistent, measured approach. You have to vary your pursuit; dinner one night, dancing another, or an event centered around a shared interest. And here's the kicker - you have to show consistent interest in the one you're pursuing! If you want to keep them, you always need to be attentive to their changing needs and wants. If you decide that they're not worthy of your pursuit - and only once you're sure that's the case - then you can move on.

You can't ask a girl on one date, abandon her for a few months, then show up out of nowhere and ask her to marry you. Or keep taking her on the same date over and over again and expect her not to wonder if there's something better out there. This may sound like total lunacy, yet that's exactly what brands do all the time!

They post a few pieces of content one day (a first date), then immediately start asking for clients to buy their products (marriage proposal) without much regard for how the content was received - if at all. Then they wonder why consumers are slow to buy from them.

Sorry to be the bearer of bad news, but your brand/product/service isn't special enough to circumvent the rules of marketing. There are no overnight successes. Those who are consistent, attentive and dedicated to their customers will win them - and keep them.

Any good lover knows that.



Sex, LinkedIn & the Truth About 'Disruptive' Advertising

By David Berry: Have you been on LinkedIn lately? I have. Admittedly, of the social media sites in my day-to-day repertoire, LinkedIn ranks below Facebook and Instagram, and probably on par with Twitter. Which is to say that I check it two-to-three times per week.

But something is happening on LinkedIn that should be opening eyeballs. Like if you're a digital marketer, it's a drop-everything-you're-doing and seriously look at this type of situation.

See? Very eye-opening.

See? Very eye-opening.

It seems that LinkedIn adjusted its algorithm, or more simply said, it changed the way it shows you content when you log in to your feed. If you're a regular LinkedIn user, you've noticed it too.

The phenomenon is this - at the top of your feed, and all throughout it, are photos of professionals whom you've never met (mostly attractive women) who have posted images of themselves alongside vaguely-inspirational copy about their profession or a recent occurrence at their job.

And these posts stay at the top of your feed for days; sometimes up to a week.

In case you haven't been on LinkedIn recently to notice it, here is an example of my feed - which I literally just opened. I cross my heart, hope to die, I logged in and this is the first post that showed up.

Now, I'm sure that Michaela is a fine professional; maybe even a great one. Her post goes on to describe a generic story intended to motivate her followers. I dig it.

But let's call a spade a spade - replace her bottle with a glass of moscato, or hell, leave it as is - and it's basically another selfie of an attractive woman that you'd otherwise see on Instagram.

But here's the difference - random people on LinkedIn and Facebook don't dominate news feeds with 22,000+ likes and 1,200+ comments. Sure, it happens sometimes, but this is happening every single day on LinkedIn.

As marketers know, it's extremely difficult to reach a lot of your own fans/followers on Facebook, Twitter and Instagram, and it's nearly impossible to reach people outside of those groups. Yet somehow, with a little bit of sex appeal, LinkedIn is doing the opposite and practically giving mass exposure away like it's food nearing its expiration date.

In fact, even before this trend started in earnest, some brands were catching on to it. Candace Galek started a bikini business called Bikini Luxe and built it largely on the back of her audience on LinkedIn. In early 2016, she posted this image and it went 'viral' with more than 40,000 views in a month:

Galek told Digiday that "from March to date, Bikini Luxe’s LinkedIn traffic was higher than its main traffic driver Pinterest, where it usually receives more than a million impressions per month. My personal updates are getting more comments than 95 percent of Bill Gates’ posts. He has five million followers while I only have 25,000 on LinkedIn."

Look, digital marketers talk all the time about being 'disruptive,' which is the latest, most played out advertising buzzword in recent memory. It's advertising-speak for 'getting noticed.' Well, guess what - selling swimwear on Facebook or Instagram isn't disruptive. It's expected. 

There are half a billion scantily clad models out there, some hawking their poses for validation, and others doing it on behalf of brands. What exactly separates any one brand from the next? I'll tell you - almost nothing.

Let me be clear - I am not recommending a regression to the same old 'sex sells' pitch. What I am proposing is that if a brand wants to be 'disruptive,' then they need to start thinking in a truly disruptive way. 

The verb 'disrupt' literally means: "To interrupt (an event, activity, or process) by causing a disturbance or problem."

Guess what? Posting a bikini model in a feed filled with spreadsheets, data and industry trends is disruptive.

Telling an Instagram user to take a snack break with a bag of Cheetos isn't disruptive, no matter how charming Chester the Cheetah is.

Telling a LinkedIn user to stop working so hard, walk out of the building and take a well-deserved break with a bag of Cheetos is disruptive.

LinkedIn might not be the way you create a disruption for your client. But right now, I'm willing to bet it can.


The Death of the Ad Agency

By David Berry: Something big is happening in the ad agency world. That thing? Agencies are going away. They are dying.

A 2016 Wall Street Journal article summarized it well: "Many big marketers are [sic] moving away from “agency of record” deals—retainer-based relationships in which a single agency was responsible for most of a client’s projects that in some cases lasted decades."

The agency of record model has been around since, well, forever. It's the model Don Draper used.

Hey, it's me, Don Draper. I used the agency of record model. And I might be out of a job if I was still working in 2017. But damn, I'm handsome.

Hey, it's me, Don Draper. I used the agency of record model. And I might be out of a job if I was still working in 2017. But damn, I'm handsome.

As advertising has shifted away from traditional media - radio, TV, print - and into a more scattered digital space, things have changed. Brands need more content, more often. They need strategic thinkers and they need consultants with expertise in video campaigns, display media, SEO/SEM and so on. Each varying need requires a unique skill set, and many of those skills don't exist in great depth at the agency level.

So, outside consultants - particularly in the digital space - have come in to bridge the gap. The role of the consultant has grown, because of their narrow expertise and agility, while the strength of the agency has declined because their expertise is less defined. They've become less agile too.

So what does that mean? Brands are putting agencies to the test. They know that the ball is in their court. They're challenging agency partners to work on leaner budgets, and sometimes to receive compensation only on a performance upside. Accenture, Deloitte, EY and KPMG (the 'big four' of the consulting world) are scooping up the specialty work that the big agencies haven't mastered and - in the instance of Accenture - are actually buying up ad agencies to bolster the creative side of their own businesses.

The net-net is this - you, as a business owner or lead marketer, do NOT need a big ad agency to solve your problems, though they'll likely try to sell you the benefits of having it all 'under one roof.' The reality is that they're likely skilled in a couple of areas, and doing patchwork to make up for the rest of it.

What you actually need is a goal. You need a handful of experts working to get you there. And in most cases, that's it. 

And if you're an agency, the key to your success going forward will be in specialization. Agencies like DDB have already made great strides in doing this, or have at least worked to make their teams more agile and mobile to better serve client needs. Agencies that can pull that off will be just fine. But those who are still using the model of 10 years ago? They won't be here in 10 years. In fact, they'll be gone sooner than that.

- DB

3 Ways to Squeeze More from Facebook Web Retargeting

By David Berry: In February, we gave you a blog on the basics of Facebook Web Retargeting; what it is, how it works, and how powerful it can be when supporting bottom line business goals.

Today, let's dig a little deeper. One thing to note is that web retargeting isn't a magic fix-all. Some brands might see it that way, though. They'll set-up a basic web retargeting pixel and say "wow, we're seeing higher click-throughs and traffic. This thing works!" But below are three ways to get even more out of the pixel.

(Note: There are other types of retargeting that we'll touch on in other blog posts, such as engagement retargeting)

1. Retarget Off of Individual Pages on Your Site: If you're an ecommerce retailer with a wide variety of products/target users (think Party City), then retargeting off of all your site traffic may not be the best use of your time. Instead, retarget off of specific pages. The Disney movie, Frozen, has been huge in recent years, and the target user for the products there are likely the mothers of young daughters. So, Party City would get the most bang for its buck by retargeting off of the Frozen page and serving other Frozen content to those users, knowing they've already expressed an interest in Frozen-related products. The odds of conversion/sale increase dramatically when you're retargeting users with content that is specifically relevant to what they already clicked on.

2. Use Retargeting Audiences to Market Similar Product Lines: Let's go back to the Party City/Frozen example. If I have a user who has already clicked on an Elsa costume, for example, then she may be an ideal target for ad content that I'm about to promote for Beauty and the Beast products (not gonna lie, I really can't wait to see it). This is likely to lead to higher click-throughs than simple interest targeting. 

3. Use Retargeting Audiences to Create Lookalike Audiences: Facebook has extensive data on its users, everything from age, gender, school and family status down to past purchasing behavior and web activity. Which means that when they say they can find users who look and behave like you do on the web, you know they mean it. So a great way to get extra mileage out of your retargeting audiences is to build lookalike audiences off of them. If I'm selling a ton of Frozen products, and I know that there are other users who look just like the ones who are buying my stuff, well, I'm going after them too.

Got any tips of your own? Share them here.


It's Your Customer Service, Stupid

By David Berry: Before I even dive in to today's topic, I should be clear - I am writing this post with blood boiling at my temples; I am in a fit of rage.

I remodeled my kitchen late last summer and bought all new Frigidaire Gallery appliances as part of that process. Well, the gas range oven stopped working on the second or third use and, after a little bit of delay. The stove top still worked, so I could make do with it.

The team that I dealt with via email was very helpful. I provided the model number and serial number for my range and boom - they set my appointment up for me with surprising ease. 

It went all down hill from there.

The service tech was supposed to come last Monday between - you guessed it - a ridiculously wide time range. Sometime between 10am and 4pm. I'm fortunate to work from home, where a six hour time swing is an accommodation I can make, but for the majority of people, who report to an office every day, that can be a headache.

Around 3pm, I hadn't so much as heard from my tech with an estimated time of arrival. I called the number I was given. The tech said he was no where near my neighborhood, his appointments had run over, and could he come by the following day?

I was pissed, but obliged. Fine, I'll get it fixed tomorrow. Well, the same thing happened - twice more since then. And each time, the Frigidaire service tech never called. I had to initiate the dialogue each time, only to discover he wouldn't be showing up - again - and wanted to reschedule - again - without so much as an apology.

Can I repeat a lesson you already know, that somehow still needs to be repeated? No amount of marketing, branding or advertising can solve for poor customer service. It's the easiest, yet somehow most unattainable brand value.

Do what you say you will do. Do it as quickly as possible. Rinse and repeat.

This is not a difficult principle or precedent. I don't care what business you're in - making appliances or shining shoes - you WILL succeed if you can get this right.

And if you make a mistake, own it and fix it. That didn't happen either.

I believe that Frigidaire, corporately, understands that. But with regard to execution, there's a major operational shortcoming. No one from the corporate team followed up with me to see if the appointment ever took place, nevermind my issue was resolved.

No matter how good your first line of customer service is or was, it means nothing if you can't deliver it at the last line of contact.

Frigidaire, you have failed. 


Your Sucky Creative is Ruining Your Digital Campaign

By David Berry: Modern advertising technology has made it easier than ever to reach the right users at the right time. It's crazy - and it's now getting extra creepy - just how much advertisers can know about who they're targeting.

But with the technology comes a host of professional risks that may not seem obvious at first. Like getting so caught up in the quality of the targeting, lookalike audiences, conversion tracking, etc. that you almost forget the most important part - none of it matters if you have sucky ads.

Look at your Facebook News Feed. Or the pre-roll ads you're served on YouTube. Sure, they might have all the ad tech in the world behind them, but is stock imagery really 'sticky'? Is B-roll that you borrowed from your TV commercial really going to 'stop thumbs'? The answer is no.

Case in point. Here are the first four promoted posts I could find in my newsfeed:

Anything stick out to you? No? Exactly. Every single one of them is a stock image. And - ironically, given my profession - nearly all are targeted to me by expert digital marketers.

The upside? They've targeted the right person. These ads are relevant to me. The downside? They're really effing boring. They're all stock images. And there is nothing captivating about a single one of them. And I'm not going to click on them. Why? Because they're trying to sell me something to enhance my digital marketing skills, but they've done a poor job of it on their own. And ultimately, that's a wasted dollar.

On the flip side, here are four ads I was just served that I do like.

Why? Let's take them one by one. The first ad - in case you can't read it. The first one is slightly copy heavy, but it has a clear bait question in the copy underneath the image - "Struggling with how to sell from stage?" And then right there on the image, it shows you a script that it has promised to ship you for free. It looks real, and it offers a freebie. That's something I want to click.

The second ad has a strong, statement making visual of a marketer just begging someone to pay attention to them. That's something a lot of struggling marketers could identify with. If an ad makes you say "man, I feel that way too," then you're hooked.

The third and fourth are much simpler - just show the product, and as much of it as possible. Not the sexiest stuff in the world, but far more compelling than just showing a stock photo of a handsome couple, for example. Plus, it is an honest gateway to what I'll see when I click. There's no clickbait, just a clear, compelling message about what I can expect. That's an ad that feels like it can be trusted.

So the next time someone says "but our campaign isn't working!" make sure you've considered whether or not it's worth clicking on at all. You might have great content on the other side of that click, but you'll never earn the right to show it if your creative sucks.



What Makes a Good Ad?

By David Berry: It's perhaps the most subjective, divisive topic in the entire ad industry, and its centered around a question that's been asked since the dawn of the industry - what makes a good ad? (And more recently, the question is 'how do you make something go viral?')

The New York Times pointed out that many people, when probed with this question, tend to argue that "sticky ideas and products tend to be simple, unexpected and credible, with concrete details, an emotional undertow and a memorable story line." 

But it's not quite that simple - or consistent. If funny and cute were truly the way to go, for example, then you'd never see a Party City 'Thriller' commercial like, ever.

The better answer to the question is a bit more layered. A few weeks back, I read a book called Contagious by Jonah Berger, an associate professor of marketing at the Wharton School of Business at Penn.

The Times said that "Berger, for his part, asserts that six principles help make things go viral":

  • Social Currency (making people feel that they are cool insiders)

  • Triggers (everyday reminders of an item or idea)

  • Emotional Resonance (making people want to share the experience with friends)

  • Observability (that is, a highly visible item advertises itself)

  • Usefulness (people like to share practical or helpful information)

  • Storytelling (embedding a product or an idea in a narrative enhances its power).

Without summarizing the book, Berger goes on to explain case study after case study that supports those six principles. And it goes so far as to explain how Cheerios (yes, Cheerios) gets more word of mouth buzz than a gargantuan fun land like Disney.

But why? No one thinks of Cheerios as a sexy brand, but it never has to be. A good brand doesn't need its ads to be cute or funny; ads are reinforcements for brands that are already ideally suited to drive sales (and that's the only true measure of a good ad).

Winning brands do their winning by embedding themselves into the day-to-day fiber of our lives, both in how we interact with the brand/products themselves, but also in how they fit into our compulsions to connect, share and tell stories with one another.

It's why Party City's Thriller ad is a good ad, despite the fact that it's annoying. Social currency doesn't always have to be based around a good thing; saying 'ugh, did you hear that annoying Party City Thriller commercial - again? Must be Halloween again' is exactly what Party City needs you to think. And now you've told the brand story for them and they've triggered an emotion in you. Sure, the emotion seems negative on the surface, but are you really not going to shop at Party City because the ad is annoying? No. 

Hell, you could hear the song Thriller out of season and not even think of Michael Jackson. You're just thinking of costumes. In Party City's world, Thriller is perhaps one of its most known triggers - annoying or not.

The best ads don't need to be polished or high in production value. They just need to get people talking. And if it has several of those six principles, your odds of 'going viral' just got a major boost.

- DB

It's Your Website, Stupid!

By David Berry: There’s been an ongoing seismic shift in the apparel industry, and at its center is ecommerce. Whether you’re an agency or a business owner, it comes as no surprise: big brick and mortar retailers are losing space to niche brands that are agile and focused on serving any number of growing consumer needs. So as the Macy’s and Victoria’s Secrets of the world are closing their doors, hundreds of smaller brands are popping up in the virtual world to take their place. Ecommerce start-up costs are low (relatively), and with the advent of dropshipping, there’s at least the appearance of ease-of-entry into the space.

So you launch your ecommerce brand. You’re armed with a handful of unique designs and items you believe in, with a small arsenal of beautiful images to share your brand with the world. Sweet. “Time to turn on some Facebook and Instagram ads and let the money pour in!” you say.

And…the results are underwhelming. Even after weeks and months of optimizations and doing all of the ‘right things,’ you’re still not converting sales at a level that justifies the investment. Why? Your Click Through Rate (CTR) is strong. Your ad relevance score is high. Your audiences are data-driven. You’re even getting a favorable Add to Cart Ratio.

But they’re not buying! Whyyyyyyyy?


Well, it’s your website, stupid! Okay, I mean ‘stupid’ in the nicest of ways. But here’s the thing—advertisers can only do so much if your site isn’t conducive to converting sales online. Imagine having a few amazing items for sale in a physical store that go great together, but you put them in completely different sections of the store. Some brands do the equivalent of that on ecommerce sites by making it hard to buy items together.

Or imagine that the look and feel of your store inside looks more like a Dollar Tree, but the outside of your store looks like a Williams Sonoma. There might be a disconnect, but yet again, several brands make the mistake of focusing only on high quality imagery in their ads, but don’t create a uniform look and feel through the whole ecommerce experience in the online store.

Here’s an example of two online apparel clients that we run ads for. Both sell products in different categories, but at very similar price points. The first three metrics are Facebook ad metrics. The next three are Shopify metrics.

What you see is this. Client ‘YOU’ has much lower Cost Per Add to Cart and Cost Per Purchase, but when it comes to converting those ads on the Shopify site, client ‘YOU’ closes a sale 43% less often than client ‘THEM.’ And this comes down to the on-site user experience. One site is much easier to navigate than the other. Client ‘THEM’ makes numerous recommendations for purchases that are often made in tandem, and they provide a high volume of images that help a prospective shopper see products from all angles too, so you know what you’re getting into.

The difference shows.

Screen Shot 2018-09-11 at 4.12.09 PM.png

So before you say “advertising doesn’t work!” remember—ads can drive someone to your website. But it can’t help them navigate it. Get your website in order, and with a strong ad campaign, you’ll finally see that cash register start to ‘ding.’

This is Why No One Values You

By David Berry: I'm a member of a highly-engaged Facebook group called PR, Marketing and Media Czars. If having the word 'czars' in its title didn't give it away, this group has more than a handful of angry egomaniacs who think the PR industry, in particular, is the center of the universe. In fairness, though, I've made several great connections in the group, from people who are there to make great contacts and do great work.

The other day, a woman posted a rant about a low-ball offer ($300) she'd received on a project to name a new brand or product. She signed off her rant with "what is wrong with people??????"

Well, I responded. Like, is it a small-time brand? Did they already provide you with research and direction and thought-starters on names they like? Are you obligated to see the name selection to the finish line, or are you just furnishing an idea that they'll build upon?

And if you've ever used a thing called "Facebook," you can imagine the size of the fire storm that came with it. Hundreds of comments flooded in. Some were saying "no one knows anything about value anymore!" and "bet they'll hire some 20 something know-it-all to do it and get crap work!" 

In the internet age, it seems that everyone's first instinct is to be pissed off for no good reason, but here's what all of them missed - they never bothered to discuss the value of the project. And the woman never bothered to articulate her own value, either.

On its face, naming a brand sounds easy. "Let's call it ThunderCandy!" See? I just did that in five seconds, and I'd gladly accept $300 for it. 

But the company likely needs an expert who does more than that. And it's on the professional's shoulders to articulate the depth of the process and the value of its outcome. Plus, if you asked the people in the comment thread what it should cost, they'd tell you between $3,000 - $8,000. So how do you get from $300 to $8,000 (or even have a shot at it)?

Here's how I'd go about it:

  • Re-Explain the Ask: Show the client that you understand the request. That you know who they are and who their target user is. Who the brand is today and who they aspire to become; what makes them different. They don't just need a name. They need an identity. A hook. An identifier and a mental image maker. And a name has to go hand in hand with visuals and graphics, which is something else they might need.

  • Explain the Process: There's research involved. Potentially a lot of it. Use cases of not just brands in general, but competing brands in the space, including those who've succeeded and those who haven't. Why have the winners and losers arrived at their respective lots? Was it branding related or something else? Do you plan to test the name in focus groups or surveys? Who is going to tabulate that data and make sense of it? There's a lot of work there.

  • Give Them Past Examples: Have you done this before? If they're interested in hiring you for it, there's a good chance you have. And with that, you have case studies on how you approach this work and an existing model for the outcomes that the client can expect.

  • Explain the Deliverables & Timelines: Give them the confidence that says "I understand what this project is and I know what it'll take." Honor their internal deadlines, approval processes and so forth, and acknowledge certain milestones along the process so that they know you'll get the job done on time and to their satisfaction.

  • Now, Lay Out Your New Fee & Justification: You've just given the prospective client a lot to consider that they probably haven't thought of. Here is where you tell them that you'll include all revisions, status meetings, in person meetings, conference calls, finished documents in proper format, etc. And then you have demonstrated your value - and why a much higher fee for the project is justified.

I'm by no means a hard ass, but I told one commenter in the thread "if no one - NO ONE - is willing to pay your fee, then it doesn't matter what you think your value is. You're just worth less than you want to believe you are."

The sooner you can get through the sting of that truth, the sooner you can get on your way to understanding how to articulate your value in the first place.


Here's How Much You Should Spend on Advertising

By David Berry: A question that every - every - marketer hears from prospects or clients is "how much should I be spending on ads?" And there isn't a marketer alive who can give you the "right" answer on the spot (though some could come close).

When I get asked this question, my favorite response is "one million dollars." I say it with confidence too. Invariably, the person who asks me chuckles, and then I explain the same thing every other marketer will explain to them.

"It depends..." 

Of course, even though "it depends" is the start to the right answer, people don't want the right answer. They want a tangible number that they can touch and feel. That they can react to and say "oh, I can afford that" or "oh, that's too much."

Today, though, I'm going to try to give you a "pretty good" answer to the question, based on a few assumptions:

  • You're a small-to-mid-sized business and you sell a product to consumers

  • You haven't done a ton of advertising yet

  • You have a lot of shifting priorities and don't know where to start

If that's the case, I can make a few more assumptions:

  • Advertising has to pay off quickly, or there won't be more money to play with

  • You'll watch over every dime once you start spending money on ads

  • You may be inclined to freak out, change direction or shut it off at the first sign of volatility

The good news? A lot of small-to-mid-sized businesses are just like this. Now, let's dive in.

Put Aside $5,000. I say $5,000 for a few reasons. It's an amount of money with which you can test and learn what works and doesn't work for your business. Plus, it's enough where you could justifiably stretch it out for several months. Too many first-time advertisers say they can afford a certain amount, yet when it comes down to actually spending it month after month, they balk. They freeze. And they pull back without learning or selling much. By putting your investment aside ahead of time, you remove the chance that you'll panic and pull back if you pay as you go.

But $5,000 Isn't Likely to Transform Your Business. Treat your initial $5,000 investment the same way you would treat the purchase of a sofa. You might recoup some of your costs on it, but the goal is to use it for a purpose. And that purpose, in this case, is to learn which approaches, messages, visuals, targeting, etc. are the ones that work for you.

You'll Get There, But You'll Need to be Patient: I have a client who spends $2,000 a month on ads and generates close to $7,000 in revenue. Another spends around $10,000 a month and generates around $25,000 in revenue. But that didn't happen overnight. In fact, in both cases it took us about three months to come up with an approach that generated consistent revenue. If either client had panicked in the first 90 days and abandoned ship, they wouldn't be seeing the success they're seeing now.

So there's your magic number! $5,000. Now, where do we start? Well, that's a conversation for another day. Or, you could email david@dbpluspartners.com to discuss it :)



Wtf is 'Digital Advertising' Anyway?

By David Berry: Once upon a time, when advertising budgets were dominated by TV, radio and print, the media landscape was easy to understand. Clients could feel and hear their ads, and the media was easy to understand too. A TV ad goes on TV. A radio ad goes on radio. A print spot goes in a newspaper or magazine.

But then along came digital, and the confusion began. Clients -- and even agencies -- were, and still are, slow to embrace it. Largely for the same reasons anyone is resistant to change; it goes against what they know. The medium itself challenges the entire process that so many in the creative world took for granted.

  • Client Sends Brief

  • Creative Team Brainstorms

  • Creative Team Comes up with Great TV Commercial

  • Creative Team Wraps Billboard, Radio and Print Campaigns Around TV Commercial

  • Yay!

Digital isn't that easy. And a lot of it isn't even visual or auditory in nature, so it's much harder to wrap your head around -- and therefore, harder for agencies to sell, and even harder for clients to sell to their own bosses. So, what is digital advertising exactly? In short, it's literally anything that is online. 

Digital advertising refers to marketing media that is digitally displayed. Digital advertising technology exists on the Internet, on smart phone and hand-held media devices, and even on automobiles and billboards.
— SmallBusiness.Chron

Within that definition, there are a number of categories which the ads fall into (and more than what I'm showing here).

  • Display Advertising. (Let's call them banner ads.)

  • Affiliate Marketing. (3rd party partnerships where content sites get a cut of sales from other people's products. Looks a lot like display advertising.)

  • Social Network Advertising. (Sponsored content and retargeted content.)

  • Search Engine Marketing (SEM). (If it's in the top 3 on your Google search, it was paid for.)

  • Search Engine Optimization (SEO). (If it's on the first page after the ads, SEO got it there.)

  • Mobile Advertising. (Ads that are targeted to your phone, because you fit the target audience or because you're near a place that wants you to shop.)

But there's something that a lot of digital ads have in common, and that's what makes it so hard to digest -- so much of what makes it good is never seen. For advertisers who spend millions of dollars on their ads, it's a terrifying prospect to say "hey, that TV commercial you can watch every day on your favorite stations? Let's drop that in favor of a bunch of Google Ads that you'll never see, with targeting too convoluted and detailed for you to understand."

How do you cut through the clutter and know you're not being had? Well, we'll talk about that next week. But for now, hey, you know what digital is. That's a good start.

- DB